Northwestern Illinois

Area Agency on Aging


Long Term Care Ombudsman Program

Long-Term Care Ombudsmen protect, defend and advocate for residents by...

  • Informing residents and their families of their rights;
  • Resolving complaints;
  • Providing information on residents needs/concerns to their families, facility staff and their community; and
  • Advocating for good individualized care.


The Ombudsman program is available to...

  • Residents*of any long-term care facility;
  • Friends and relatives of persons who live in long-term care facilities;
  • Long term care facility staff members and administrators with resident-related concerns;
  • Individuals and families who are considering nursing home placement as a long-term care option;
  • The community-at-large; and
  • Other interested groups concerned about the welfare of residents of long-term care facilities.

 Click here for a listing of ombudsman agencies by county


For more information about the Ombudsman Program, please go to the State of Illinois website by clicking here.